Terms & Conditions for booked tours

Booked Tours

We do not offer recorded guide commentary on our bus. We are a dining experience whilst touring Brighton and Hove.

Safety

You must follow instructions from our staff when directed and act in a manner showing regard for the safety and comfort of other customers and our employees. In addition, please don’t disturb, distract or obstruct the vision of our staff when they are driving, nor overload the capacity of the vehicle or stand on the upper deck of a double deck vehicle. You should always remain in your seat until the bus comes to a complete halt at a designated stop.

Please don’t lean out of or throw from or stick anything out of the windows/open platform.

Please do not use the emergency exits except in a genuine emergency.

If you see anything suspicious please immediately inform a member of our staff or the driver.

Smoking/vaping is not permitted on the bus.

You must keep the lid on hot drinks at all times.

We operate CCTV on many of our vehicles to ensure that issues such as theft, assault and poor behaviour can be monitored.  Where appropriate footage of such incidents can be passed onto the police and other appropriate authorities should they so request and we believe it is consistent with the provisions of the Data Protection Act 1998. We will always comply with our obligations under the Data Protection Act 1998, the Human Rights Act 1988 and such other relevant legislation in the handling of CCTV footage.

Delays/Cancellations

We do operate historic vehicles and whilst they are maintained to a high standard. On occasion the bus may encounter mechanical problems.  In the event of a breakdown we will attempt to fix the problem.

Our employees work hard to ensure our services operate on a reliable and punctual basis and we take pride in providing a quality service to our customers. Unfortunately given the nature of our business and the difficulty of controlling the road space upon which we depend there maybe occasions when we simply cannot provide the standard of service which should be consistently expected and delivered. We may therefore have to temporarily or permanently alter the route, frequency, times without prior notice. Whenever this happens, we will work hard to get things back on schedule and we will learn from experiences as we encounter them. Sometimes there are factors which are outside of our normal control and we will work hard to ensure that the disruption to your journey is kept to a minimum. Examples where this could happen include unplanned road works, diversions, exceptional traffic conditions, major events, extreme weather conditions and other unforeseen operating circumstances

We reserve the right to cancel or suspend services as deemed necessary without issuing advance notice. In the event of a tour cancellation a full refund or transfer to another tour will be made.

If the tour is stopped for a reason beyond our control eg. actions of police or other enforcement agencies, or any other unforeseeable obstructions we will offer a free transfer to another tour.

Mobility

We always seek ways to include as many passengers as possible and we have a long term commitment to develop tours that can cater for any audience within the confines of the bus whilst adhering to the Equality Act 2010 guidelines.

Due to the configuration of the bus the boarding platform cannot be lowered to accept wheelchairs/walking aids. At this time, we cannot accept any customers who is unable to step the 60cm height of the back step to board the bus. 1 wheelchair can be carried per tour if prior arrangement has been made at least 2 days prior to the date of tour booked. Folding walking aids can be carried provided we have been notified at least 2 days prior to your booked date.

Company Statement

It is not the policy of the Brighton Regency Routemaster to discriminate against any employee or passenger regarding disability, gender, race, sexual orientations or religious belief. A large print version of our terms and conditions are available from our website

Tickets

The ticket remains the property of the company and must be made available for inspection by company personnel prior to boarding and during your booked tour.

The ticket is valid for use on the date and time specified on the ticket.

Individual or parties up to 4

We require full payment at time of booking

Cancellations/date changes can be made up to 2 weeks prior to your booked date. An admin fee of £10 per person will be taken.  After that date refunds are not available.

Group bookings 5 or more

A 50% deposit at time of booking is required for the total bill which is non-refundable.

Full payment must be made 2 weeks prior to your booked tour.

Conditions of carriage are subject to the provisions made by the Public passenger vehicles act 1981 full details can be requested from our office

Alcohol

We reserve the right to refuse carriage to any customer who appears to be intoxicated and we will not tolerate abusive or threating behaviour towards our staff. In such instances refunds will not be given

If you have booked a tour with alcohol you must be over 18 years old you will be asked to confirm this at time of booking.  We operate the challenge 25 policy and request that you carry photo ID to prove your age. If you look under 25 you will be asked to prove your ID.  A valid passport, photo driving licence or national identity card are the only forms of ID accepted. No refund can be made if ID is not available.

Purchase of alcohol is not refundable.  Alcohol must be consumed on the bus during your booked tour and not taken off.

Additional alcohol cannot be purchased during a tour.

Lost property

Any item that is left on our bus and subsequently found be a member of our staff will be dealt with in accordance with the applicable laws. When something is lost on one of our buses we will do everything we reasonably can to locate and return property to its owner. However, we will not accept any responsibility or liability for any article left on our buses or coaches in any circumstance. If items of lost property are not claimed within one month the item will become our property and it will be disposed of appropriately, normally to a chosen charity.

If the item of lost property is perishable, it will be thrown away after a period of 24 hours if not claimed before this time. If before 24 hours the item becomes a potential health risk or causes offence it will immediately be thrown away. If you find an item of lost property on one of our buses you should inform a member of our staff of its location. You should not touch or move the item if it looks suspicious.

Should you wish to claim an item of lost property we will need to establish that the item belongs to you. You will also need to provide proof of your name and address and describe the item of lost property so we can establish you as the owner. Contact details for our lost property offices can be found on the contact page of the website (the address of which is located at the end of these Conditions). If the item of lost property is a bag or other container, it may be opened and examined by us in order to help identify the owner and the nature and potential value of the lost property. We do not accept any responsibility to you if as a result of opening the bag or other container, you suffer any loss, inconvenience, damage or cost as a result.

There may be an administration fee charged to you on collection of an item of lost property. Items of lost property will normally need to be collected from one of our offices depending on where the item was lost. We may also agree to post the item of lost property back to you. In these circumstances we will require advance payment of the postage and packaging before we are able to do this.

Breast Feeding

We support a mother’s right to breastfeed her baby in public. This includes doing so on any of our buses. Many of our customers are mothers and children and we understand completely that babies need to be fed when they are hungry.

DAMAGE TO VEHICLE

A cleaning surcharge of up to £150 may be imposed in the event of spillage of food and/or drink or other contamination.

Any damage caused to the vehicle as a result of  the behaviour of passengers will be charged in full.

General

The length of the tour is approximately 1.5hours

The tour cannot wait for latecomers, refunds will not be given.

Children under the age of 15 must be accompanied by an adult.

For children’s booking the age is from 5- 11

The tour is unsuitable for children under 5

Unfortunately, we don’t have room to accommodate buggies/electric scooters.

We love pets but they can’t travel with us.

There is no toilet onboard and stops will not be made for such.

We ask that you are mindful of others during the tour and anyone who is being disruptive will be asked to leave. No refunds will be made.

Mobile phones are an everyday part of life however we ask that you ensure your ringtone is set to low.  If you are required to make video calls, watch media, listen to your own music or similar, this done via your own headset and not loudspeaker.

Gift vouchers have an expiry of 1 year from date of issue.

Food items listed on the website may vary on the day.

DATA PROTECTION

Any personal data collected in connection with our business will be held in accordance with the principles contained in the Data Protection Act 2018 and will not be shared with a third party unless part of a criminal investigation.

Contact Details For all enquiries, suggestions or complaints, please contact us in one of the following ways: These Conditions apply with effect from 01 May 18

Post: Customer Services, Baked, 69 Church Road Hove, Bn3 2bb

e-mail: info@brightonregencyroutemaster.co.uk

Phone: 01273 720067

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