Terms & Conditions for  Private Hire

DEFINITIONS

“The COMPANY” means Baked Academy LTD , commonly known as Brighton Regency Routemaster.

“The HIRER” is the person or body engaging the services of the COMPANY.
“The DRIVER, CONDUCTOR, CREW” refer to persons engaging in activates or services on behalf of the COMPANY

The conditions apply whether a contract has been made verbally or in writing. The HIRER acts on behalf of all passengers travelling on the company vehicles. Where the HIRER is a corporate, company, group, partnership or other body, an individual must be named as that body’s RESPONSIBLE PERSON for the hire. The HIRER is responsible for the actions of the passengers on board and is deemed to have the authority to agree additional costs, should any arise during the course of the booking. The COMPANY will only accept instructions from the HIRER or the HIRER’S nominated representative. You must ensure all your party are aware of our terms and conditions.

Safety

The Hirer must follow instructions from our staff, when directed, and act in a manner showing regard for the safety and comfort of other customers and our employees. In addition, please don’t disturb, distract or obstruct the vision of our staff when they are driving, nor overload the capacity of the vehicle or stand on the upper deck of a double deck vehicle. Everyone should always remain in their seat until the bus comes to a complete halt at a designated stop.

Please don’t lean out of or throw from or stick anything out of the windows/open platform.

Please do not use the emergency exits except in a genuine emergency.

If you see anything suspicious please immediately inform a member of our staff.

Smoking/vaping is not permitted on the bus.

Keep the lid on hot drinks at all times.

We operate CCTV on many of our vehicles to ensure that issues, such as theft, assault and poor behaviour, can be monitored and where appropriate footage of such incidents can be passed onto the police and other appropriate authorities should they so request and we believe it is consistent with the provisions of the Data Protection Act 1998. We will always comply with our obligations under the Data Protection Act 1998, the Human Rights Act 1988 and such other relevant legislation in the handling of CCTV footage.

USE OF THE VEHICLE BETWEEN BOOKED JOURNEYS

The HIRER cannot assume that he/she/they will have the use of the vehicle or that it will remain at the destination between outbound or return journeys unless this has been agreed with the COMPANY in advance.

ROUTE TIME/VEHICLE VARIATION

The COMPANY reserves the right to levy additional charges for mileage or time exceeding that agreed for the booking. Should the HIRER request an overrun beyond the agreed end time of the booking the COMPANY will make additional charges which as follows: £75 for the first hour part or part thereof, £150 for the second hour or part thereof, £350 for the third and for each and every subsequent hour or part thereof.

Overruns will be accommodated at the COMPANY’S discretion and subject to the availability and other commitments of the vehicle and crew. Drivers hours are regulated by law and therefor overruns are not always possible.

The vehicle will depart at the times agreed by the HIRER, and it is the responsibility of the HIRER to account for all passengers at those times. The COMPANY will not accept liability for any losses incurred by passengers who fail to follow the instructions given by the HIRER.

DRIVERS’ HOURS

The DRIVER’S working hours are regulated by law. The COMPANY is obliged to take these restrictions into account when planning staffing for the hire, and the HIRER agrees to adhere to timings agreed with the COMPANY. Neither the HIRER nor any passenger shall delay or otherwise interrupt the journey in such a manner as to put the DRIVER at risk of breaching the driving hours and duty
time regulations.

The DRIVER is responsible for observing the legal requirements and will advise the HIRER or representative if any alterations in the schedule risks causing a breach. The HIRER will be responsible for any additional costs incurred unless the cause is outside the control of the HIRER.

SEATING CAPACITY

The COMPANY will at the time of booking agree and specify the legal seating capacity of the vehicle to be supplied. The HIRER must not load the vehicle beyond this capacity. The COMPANY will not allow the legal capacity to be exceeded under any circumstances.

DAMAGE TO VEHICLE

A cleaning surcharge of up to £150 may be imposed in the event of spillage of food and/or drink or other contamination. Any damage caused to the vehicle as a result of the behaviour of passengers will be charged in full.

The COMPANY reserves the right at its absolute discretion to request and to hold a deposit amount sufficient to cover the cleaning surcharge, such deposit will be returned to the HIRER upon completion of the booking provided that no spillage/contamination or damage has occurred.

INSURANCE AND LIABILTY

The COMPANY recommends that the HIRER arranges appropriate insurance to mitigate their losses in such eventualities. In the event that the COMPANY is unable to complete the booking because of vehicle breakdown, staff sickness or other unforeseeable eventuality, the COMPANY shall use its best endeavours to secure suitable alternative transport for the HIRER. In any event, the COMPANY’S liability to the HIRER shall not exceed the cost of providing alternative transport to the HIRER’S agreed destination or the total fee paid by the HIRER for the booking whichever is the lesser. We will give every possible assistance on the day to help you source alternative transport.

Our employees work hard to ensure our services operate on a reliable and punctual basis and we take pride in providing a quality service to our customers. Unfortunately given the nature of our business and the difficulty of controlling the road space upon which we depend there maybe occasions when we simply cannot provide the standard of service which should be consistently expected and delivered.

We may therefore have to temporarily or permanently alter the route, frequency, times without prior notice. Whenever this happens, we will work hard to get things back on schedule and we will learn from experiences as we encounter them. Sometimes there are factors which are outside of our normal control and we will work hard to ensure that the disruption to your journey is kept to a minimum. Examples where this could happen include unplanned road works, diversions, exceptional traffic conditions, major events, extreme weather conditions and other unforeseen operating circumstances. We cannot be held responsible for late arrival to your venue or pick up from your venue.

We do operate historic vehicles and whilst they are maintained to a high standard. On occasion the bus may encounter mechanical problems.  In the event of a breakdown we will attempt to fix the problem.

Delays/Cancellations

Whilst on private hire if for a reason beyond our control e.g. actions of police or other enforcement agencies, or any other unforeseeable obstructions the following applies. We will assist where possible to source alternative transport. No guarantee of this can be made.

Mobility

We always seek ways to include as many passengers as possible and we have a long-term commitment to develop tours that can cater for any audience within the confines of the bus whilst adhering to the Equality Act 2010 guidelines.

Due to the configuration of the bus the boarding platform cannot be lowered to accept wheelchairs/walking aids. At this time, we cannot accept any customers who are unable to step the 60cm height of the back step to board the bus. 1 wheelchair can be carried per tour if prior arrangement has been made at least 2 days prior to the date of tour booked. Folding walking aids can be carried provided we have been notified at least 2 days prior to your booked date.

Company Statement

It is not the policy of the Brighton Regency Routemaster to discriminate against any employee or passenger regarding disability, gender, race, sexual orientations or religious belief. A large print version of our terms and conditions are available from our website

Tickets

The ticket remains the property of the company and must be made available for inspection by company personnel prior to boarding and during your booked tour.

The ticket is valid for use on the date and time specified on the ticket.

A 50% deposit at time of booking is required for the total bill which is non-refundable.

Full payment must be made 4 weeks prior to hire. Cancellations after this date are non refundable.

Conditions of carriage are subject to the provisions made by the Public passenger vehicles act 1981 full details can be requested from our office

Alcohol

We reserve the right to refuse carriage to any customer who appears to be intoxicated and we will not tolerate abusive or threating behaviour towards our staff. In such instances refunds will not be given

If you have a hire with alcohol you must advise us of anyone under the age of 18. We operate the challenge 25 policy and request that you guests carry photo ID to prove their age. Anyone who looks under 25 will be asked to prove their age before any alcohol can be served to them.  A valid passport, photo driving licence or national identity card are the only forms of ID accepted. No refund can be made if ID is not available.

Purchase of alcohol is not refundable.  Alcohol must be consumed on the bus during your hire and not taken off.

Lost property

Any item that is left on our bus and subsequently found be a member of our staff will be dealt with in accordance with the applicable laws. When something is lost on one of our buses we will do everything we reasonably can to locate and return property left to its owner. However, we will not accept any responsibility or liability for any article left on our buses or coaches in any circumstance. If items of lost property are not claimed within one month the item will become our property and it will be disposed of appropriately, normally to a chosen charity.

If the item of lost property is perishable, it will be thrown away after a period of 24 hours if not claimed before this time. If before 24 hours the item becomes a potential health risk or causes offence it will immediately be thrown away. If you find an item of lost property on one of our buses you should inform a member of our staff of the location of the item of lost property. You should not touch or move the item if it looks suspicious. Should you wish to claim an item of lost property, we will need to establish that the item belongs to you.

You will need to provide proof of your name and address and describe the item of lost property or explain the contents of an item so we can establish you as the owner. Contact details for our lost property offices can be found on the contact page of the website (the address of which is located at the end of these Conditions). If the item of lost property is a bag, or other container it may be opened and examined by us to help identify the owner and the nature and potential value of the lost property. We do not accept any responsibility to you if as a result of opening the bag or container you suffer any loss, inconvenience, damage or cost as a result.

There may be an administration fee charged to you on collection of an item of lost property. Items of lost property will normally need to be collected from one of our offices depending on where the item was lost. We may also agree to post the item of lost property back to you. In these circumstances, we will require advance payment of the postage and packaging before we are able to do this.

Breast Feeding

We support a mother’s right to breastfeed her baby in public. This includes doing so on any of our buses and coaches. Many of our customers are mothers and children and we understand completely that babies need to be fed when they are hungry.

General

Children under the age of 15 must be accompanied by an adult.

Unfortunately we don’t have room to accommodate  buggies/electric scooters.

We love pets but they can’t travel with us.

There is no toilet onboard and stops will not be made for such.

We ask that you are mindful of others during the tour and anyone who is being disruptive will be asked to leave. No refunds will be made.

DATA PROTECTION

Any personal data collected in connection with our business will be held in accordance with the principles contained in the Data Protection Act 2018 and will not be shared with a third party, unless part of a criminal investigation.

Contact Details For all enquiries, suggestions or complaints, please contact us in one of the following ways: These Conditions apply with effect from 01 May 18

Post: Customer Services, Baked, 69 Church Road Hove, Bn3 2bb

e-mail: info@brightonregencyroutemaster.co.uk

Phone: 01273 720067

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